Use the SurveyStance app for Zapier to send your Feedback Kiosk ratings to thousands of other apps automatically. Every time a customer leaves a rating on one of your kiosks, Zapier can add it to a spreadsheet, post it in Slack, create a record in your CRM, and more, without any code.

Note: The Zapier integration currently supports Feedback Kiosk ratings only. One-Click (email signature) survey responses are not available in Zapier yet.

Important: Before you connect Zapier, you must request a SurveyStance API key at app.surveystance.com/integrations. Zapier won't be able to connect your account until your key has been issued.

Before you start

You can also start from the SurveyStance page on Zapier, which lists ready-made Zaps.

Step 1: Request your SurveyStance API key

  1. Log in to app.surveystance.com.
  2. Go to Integrations.
  3. Request an API key. If you already see a key on that page, you're all set.

You only need to do this once. You won't paste the key into Zapier: once it's issued, Zapier picks it up automatically when you sign in with your SurveyStance email address and password.

Step 2: Connect SurveyStance in Zapier

  1. In Zapier, click Create and choose Zaps.
  2. For the trigger, search for SurveyStance and select it.
  3. Choose the trigger event New Response and click Continue.
  4. When asked to connect your account, enter your SurveyStance email address and password, then click Yes, Continue.
  5. In the Select Survey dropdown, choose the survey you want to send ratings from, then click Continue.

Step 3: Test the trigger

  1. Click Test trigger. Zapier pulls in a recent rating from the survey you selected so you can see which fields are available.
  2. If no ratings come back, check that you selected the right survey, then leave a test rating on one of your kiosks and try again.

Step 4: Add an action

  1. Choose the app you want to send ratings to, such as Google Sheets, Slack, Microsoft Teams, or HubSpot.
  2. Map the SurveyStance fields (such as the rating, rating text, question, comment, survey, and date) to the fields in that app.
  3. Test the action, then click Publish to turn on your Zap.

About dates and times: The date and time on each rating is the local time of the kiosk where it was submitted.

Ideas for Zaps

  • Post negative kiosk ratings to a Slack or Teams channel so managers can follow up right away.
  • Add every rating to a Google Sheet for custom reporting.
  • Create a follow-up task or ticket when a customer leaves a comment.
  • Send a daily summary of ratings to your team using Zapier's Digest by Zapier tool.

Troubleshooting

  • Zapier can't connect your account: First, make sure you've requested an API key at app.surveystance.com/integrations (Step 1). If you see a message that no API key was returned, request one there and try connecting again. Also check that you can log in at app.surveystance.com with the same email address and password. If you've done both and Zapier still can't connect, contact SurveyStance support.
  • New ratings aren't showing up: Check that your Zap is turned on and the right survey is selected. Depending on your Zapier plan, new ratings can take a few minutes to come through.
  • Email signature responses are missing: This is expected. The Zapier integration only includes Feedback Kiosk ratings right now.

Need help?

Not sure where the problem is? Contact SurveyStance support first and we'll help you sort it out or point you in the right direction. We're especially happy to help with:

  • Requesting an API key or connecting your SurveyStance account in Zapier
  • Ratings that are missing or look wrong in your Zap
  • Questions about which SurveyStance data is available

For questions about building Zaps, filters, other apps in your Zap (like Slack, Google Sheets, or HubSpot), or your Zapier plan, you can also contact Zapier support directly at zapier.com/app/get-help.