Get notified when a kiosk iPad stops checking in, so you can fix WiFi, power or app issues before you miss feedback.

Check device status

Go to Survey Kiosk > Device. Each device shows its Status and Last Seen time. You can filter by status or by how long since the device was last seen.

Set up an offline alert

1. Log in at app.surveystance.com.
2. In the left sidebar under Survey Kiosk, open Notifications and click Device Offline.
3. Add a new device notification.
4. Under Device, select the device(s) to monitor.
5. Under Offline More Than, choose how long a device must be offline before you're alerted.
6. Choose a Reminder Frequency.
7. Choose how to be notified: Via Email, Via SMS and/or Via Webhook.
8. Click Submit.

(1) Choose the devices, how long offline, and how often to remind you. (2) Pick Email, SMS and/or Webhook. (3) Click Submit.

If a device goes offline, see Checking iPad WiFi Connectivity and General Troubleshooting iPad App Issues.