If the iPad is frozen, the screen won't respond to taps, or the SurveyStance app keeps acting up, a restart usually fixes it. Restarting doesn't erase any data on the iPad.


Tip: If only the SurveyStance app is stuck but the iPad itself responds, try closing and reopening the app first. See SurveyStance iPad App Unresponsive.


Option 1: Restart the iPad

If Guided Access is on, end it first (triple-click the top or Home button and enter your passcode).

iPad without a Home button: Press and hold the top button and either volume button until the power-off slider appears. Drag the slider, wait about 30 seconds, then press and hold the top button until the Apple logo appears.

iPad with a Home button: Press and hold the top button until the power-off slider appears. Drag the slider, wait about 30 seconds, then press and hold the top button until the Apple logo appears.


Option 2: Force restart (if the iPad won't respond)

Use this if the screen is frozen and you can't get to the power-off slider.

iPad without a Home button: Press and quickly release the volume button nearest the top button, press and quickly release the other volume button, then press and hold the top button until the Apple logo appears.

iPad with a Home button: Press and hold the top button and the Home button at the same time until the Apple logo appears.

How to force restart an iPad with and without a Home button

After the iPad restarts

Open the SurveyStance app, log in if asked, and launch your survey. If you're using your own iPad, turn Guided Access back on. See Guided Access Mode - Setup.


Still having trouble? Check the iPad's WiFi connection (see Checking iPad WiFi Connectivity) or email smile@surveystance.com.