If the iPad is frozen, the screen won't respond to taps, or the SurveyStance app keeps acting up, a restart usually fixes it. Restarting doesn't era...

If the SurveyStance app freezes, stops responding to taps, or isn't showing your survey correctly, closing the app and opening it again usually fixes it...

You can check from the SurveyStance portal whether each iPad kiosk is online and showing your survey, without having to walk over to it. Step 1: Log in ...

Problem: If you are trying to log into the app on the iPad device but are receiving a "Device Not Found" error on the screen, please try to trou...

Occasionally WiFi networks will change and the iPad may lose connectivity. Follow the below steps to ensure there is an active WiFi connection. From ...

iPad is off and won't turn on -Check to ensure iPad is plugged into power outlet. Occasionally the iPad can get unplugged from the wall power resulting...